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Advanced Mailboxes
This is a comprehensive guide to the Mailbox Control Panel, an interface for administering individual mailboxes.
Accessing your mailbox settings
Go to: mcp.livemail.co.uk. This is where you can login to your Mailbox Control Panel.
Login to your Mailbox Control Panel using your mailbox name for User; and your mailbox password for Password
Once logged in, you will see the following tabs; Administration, Access details, Sapm filtering, SMS alerts, Personal details, these are available to edit information and modify your settings. The tabs are not necessarily the same for all mailboxes, as the administrator of your domain will have chosen which of these to make available to you.
Personal details
Complete the form by typing in your Personal details, and click the Save changes button. Your details will be saved on the server.
The next screen will confirm the changes with the following message.
Administration
The administration tab will allow you to check the resources of your mailbox, change your mailbox password, set up an auto reply and forward your emails to another email address.
Click the Administration tab.
This will display the Resource usage, indicating how many emails there are in your mailbox and what percentage of the mailbox space is being used.
You can reduce the space used, by deleting email from the mailbox.
Delete mail
Select one of the three criteria to delete mail, then click Delete mail. In this example, we will delete all mail over 30 days old.
You will recieve confirmation that the emails have been deleted.
Sep up an auto reply
If you are unable to reply to your emails for some time you may want to let people know that you are unavailable. You can do this by setting up an autoreply.
Click the Autoreply link under the Administration tab.
Enter your automatic message, select the radio button marked Mailbox autoreply status Active then click Save changes
Warning: If you have an autoreply set on your mailbox and send an email to another mailbox with an autoreply you could recieve many emails very quickly.
You will recieve confirmation that your settings have been changed.
Email forwarding
You can set up email forwarding to one or more destination accounts. You also have the option to leave a copy of your forwarded email within your mailbox. This will allow you to retrieve the message using your mail client, or a web based utility.
Quick tip: If you decide to leave a copy of each email in your mailbox, remember to remove them regularly so that you don't run out of mailbox space.
To add a new forwarder, enter the destination address in the top text box, press Add and then Save changes
To remove a forwarder, select the address in the lower text box, click Remove then Save changes
Once you have saved the changes to your forwading options you will recieve a confirmation message.
Change password
This is the password your mail client uses to access your mailbox, and the password you enter when accessing your emails through a web browser.
Note: It can take up to ten minutes for your password change to become effective.
Click the Change mailbox password link in the Administration tab.
To change your password, enter and confirm your new password in the text boxes provided, then click Save Changes.
You will recieve confirmation that the password has been changed.
SMS alerts
NOTE: SMS alerts are an upgrade option and therefore will not be operational within a standard MCP.
Click the SMS alerts tab.
Here you can modify the various criteria for receiving SMS alerts. You can specify that an SMS alert be sent to your mobile phone, on receipt of an email from any one of the three criteria.
By subject
By sender
By priority
Important: The receiving mobile phone account will be charged 25p for each SMS alert sent.
If you have a number of conditions set up you will recieve an SMS alert if any one of the conditions is met. For example if you have SMS arlerts set up so that you are alerted if you are mailed by bob@bobsdomain.co.uk and have another rule set up so your are alerted whenever the subject line is Daily Stats. You will recieve alerts every time you recieve a message from bob@bobsdomain.co.uk or the subject line is Daily Stats.
By subject
Step 1: Enter your chosen subject line in the text box marked Subject line contains.
Step 2: Click Add, then Save changes
You will now recieve SMS alerts whenever you are sent an email with your chosen subject line.
By Sender
Step 1: Enter the email address of the sender you would like to recieve SMS alerts for.
Step 2: Click Add, then Save changes.
You will now recieve an SMS alert whenever your chosen senders email you.
By priority
Step 1: Select the tickbox marked Importance: High.
Step 2: Click Save changes.
Spam filtering
The spam filtering tab will allow you to customise your spam filters to suit your requirements. The configuration is split into three main sections to allow you full customisation.
Filter level
The filter level can be set anywhere between 1 (strongest setting) and 15 (weakest setting). We recommend a filter setting of around 5, however if you are still recieving spam you can always adjust the filter higher.
You have two options that you can take with spam. By default your spam filter is configured to mark suspect emails as SPAM in the subject line. Once you are happy that legitimate email is not being incorrectly identified, you can change this to delete emails suspected as being spam.
Set the level you want and the action to take, then click Save changes
Setting your spam whitelist
Any email sent from addresses in your whitelist will be delievered to you and will pass through your spam filters.
In the middle of the page is the Don't apply spam rules to email received from these addresses text-box.
To add an individual email address, enter it into the text-box and click the Add button.
To treat all email from a domain name as legitimate, enter an asterisk, followed immediately by the domain name - e.g. *domainname.co.uk - then click Add.
Click the Save changes button to confirm your new whitelist.
Important: All email from the addresses/domains on your whitelist will reach your inbox.
Setting your spam blacklist
Any email sent from addresses in your blacklist will be deleted by your spam filters, regardless of content or filter level.
Near the foot of the page is the Treat all email recieved from these addresses as spam text-box.
To add an individual email address, enter it into the text-box and click the Add button.
To treat all email from a domain name as spam, enter an asterisk, followed immediately by the domain name - e.g. *domainname.co.uk - then click Add.
Click the Save changes button to confirm your new blacklist.
Access details
Click the Access details tab.
This page contains information you may require when configuring a mail client to access your mailbox.
Step 1: Open Outlook 2003, click Tools in the top menu, then click E-mail Accounts.
Step 2: Select Add a new e-mail account, then click the Next button.
Step 3: Select POP3 from the list of available server types, then click Next.
Step 4: Enter your name in the Your Name text-box and your email address in the E-mail Address text-box.
Step 5: Enter your full email address in the User Name text-box and your mailbox password in the Password text-box.
Step 6: In the Incoming mail server (POP3) text-box, enter your POP3 mailserver - e.g. mail.yourdomain.co.uk
Step 7: In the Outgoing mail server (SMTP) text-box, enter smtp.yourdomain.co.uk
Step 8: Click the More Settings button.
Step 9: Click the Outgoing Server tab.
Step 10: Select My outgoing server (SMTP) requires authentication, ensure Use same settings as my incoming mail server is selected, then click the OK button.
Step 11: Click the Test Account Settings button and correct any errors that it identifies.
Note: Outlook's Test Account Settings procedure occasionally fails even if the account settings are correct. If it repeatedly fails and you are certain that the account settings are correct, skip to step 12, then test your setup by sending an email to yourself.
Step 12: When the test gives you the message Congratulations! All tests completed successfully, click the Next button, then click the Finish button.
Step 1: Click the Windows logo in the bottom left-hand corner of your screen, then click Windows Mail.
Step 2: Windows Mail will open. Click the Tools menu, then click Accounts.
Step 3: The Internet Accounts window will open. Click Add in the top right corner. Click Mail in the menu that appears. This will open the Internet Connection Wizard.
Note: If it is the first time you have run Windows Mail on this computer, the Internet Connection Setup wizard may start automatically.
Step 4: On the first screen of the Internet Connection Wizard, you'll be asked to enter a display name. This is what most email users will see in the inboxes instead of your email address. Enter your name, then click Next.
Step 5: Enter your full email address. This made up of the mailbox name you chose, an @ symbol and your domain name. Then click Next
Step 6: On the E-mail Server Names screen, select POP3 from the drop-down list.
Enter mail.yourdomain.co.uk (replacing yourdomain.co.uk with your domain name) in the Incoming mail (POP3, IMAP or HTTP) server text box.
Enter smtp.yourdomain.co.uk in the Outgoing mail (SMTP) server text box.
When you have entered your mail server names, click Next.
Step 7: On the Internet Mail Logon screen, enter your full email address in the Account name text box. If you enter just the mailbox name or your control panel username, this will not work.
Enter your mailbox password in the Password text box.
When you have entered your mailbox name and password, click Next.
Important: Outgoing server requires authentication should be ticked.
When you have entered your mailbox name, password and advised that your outgoing server requires authentication, click Next.
Step 8: Click Finish and the mailbox will be added to Windows Mail.
Step 9: Click Close to close the wizard and start using your email account.
Setting up your Advanced mailbox should take just a few minutes. This guide assumes you are running Windows XP but will also be useful if you are running an older version of Windows.
Step 1: Click the Windows Start button in the bottom left-hand corner of your screen, then click All Programs. Find Outlook Express in the list of software and click it.
Step 2: Outlook Express will open. Click the Tools menu, then click Accounts.
Step 3: The Internet Accounts window will open. Click Add in the top right corner. Click Mail in the menu that appears. This will open the Internet Connection Wizard.
Note: If it is the first time you have run Outlook Express on this computer, the Internet Connection Setup wizard may start automatically.
Step 4: On the first screen of the Internet Connection Wizard, you'll be asked to enter a display name. This is what most email users will see in the inboxes instead of your email address. Enter your name, then click Next.
Step 5: Enter your full email address. This made up of the mailbox name you chose, an @ symbol and your domain name.
Example: jeff@yourdomain.co.uk
When you have entered your email address, click Next.
Step 6: On the E-mail Server Names screen, select POP3 from the drop-down list.
Enter mail.yourdomain.co.uk (replacing yourdomain.co.uk with your domain name) in the Incoming mail (POP3, IMAP or HTTP) server text box.
Enter smtp.yourdomain.co.uk in the Outgoing mail (SMTP) server text box.
When you have entered your mail server names, click Next.
Step 7: On the Internet Mail Logon screen, enter your full email address in the Account name text box. If you enter just the mailbox name or your control panel username, this will not work.
Enter your mailbox password in the Password text box.
When you have entered your mailbox name and password, click Next.
Important: The Log on using Secure Password Authentication (SPA) should not be selected.
Step 8: Click Finish and the mailbox will be added to Outlook Express.
Step 9: You will be left at the Internet Accounts window.
Step 10: Click the Mail tab, then double click the email account you have just set up.
Step 11: Click the Servers tab and ensure the My server requires authentication check box is selected, then click OK.
Step 12: Finally, click the Tools menu, then click Options. Set how often you want Outlook Express to check your mailbox for new mail in the Check for new messages text box. Click OK and your new email account is now ready to use.
Step 1: Open Outlook 2007, click Tools in the top menu, then click Account Settings.
Step 2: Select the E-mail tab and click New.
Step 3: Select POP3 from the list of available server types, then click Next.
Step 4: Select Manually configure server settings of additional server types and click Next
Step 5: Select Internet E-mail and click next.
Step 6: Enter your name in the Your Name text-box and your email address in the E-mail Address text-box
Step 7: Enter and confirm your mailbox password in the Password text-box, then select Remember password.
Step 8: In the Incoming mail server (POP3) text-box, enter your POP3 mailserver - e.g. mail.yourdomain.co.uk
Step 9: In the Outgoing mail server (SMTP) text-box, enter smtp.yourdomain.co.uk
Step 10: Click on More Settings
Step 11: Click the Outgoing Server tab and tick My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server.
Step 12: Click OK
Step 13: Click the Test Account Settings button and correct any errors that it identifies.
Note: Outlook's Test Account Settings procedure occasionally fails even if the account settings are correct. If it repeatedly fails and you are certain that the account settings are correct, skip to step 12, then test your setup by sending an email to yourself.
Step 14: When the test gives you the message Congratulations! All tests completed successfully, click the Next button, then click the Finish button.
Step 1: Open Mac Mail and the Welcome to Mail window will open.
Step 2: Enter your name in the Full Name text-box.
Step 3: Enter your email address in the Email Address text-box.
Step 3: Enter your incoming mail server in the Incoming Mail Server text-box. This is your domain name with "mail." added to the beginning. Eg. mail.yourdomain.co.uk
Step 4: Select POP in the Account Type drop-down list.
Step 5: Enter your email address in the User Name text-box.
Step 6: Enter the mailbox password in the Password text-box.
Step 7: Enter smtp.yourdomain.co.uk in the Outgoing Mail Server (SMTP) text-box.
Step 8: Click the OK button and Mac Mail will try to connect to your mail server.
Further settings for Advanced mailbox users:
Step 1: Click Preferences in the Mail menu.
Step 2: In the Accounts window, click the Server Settings button.
Step 3: Select Password from the Authentication drop-down list.
Step 4: Enter your email address in the User name text-box.
Step 5: Enter your mailbox password in the Password text-box.
Step 6: Click the OK button.
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