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Virus and Spam Protection
Advanced mailboxes have advanced spam filtering, to protect you from unwanted email.
Using your Mailbox Control Panel, you can set the sensitivity of your mailbox's spam filter.
How do the spam filters work?
Spam email is usually quite easy to tell apart from legitimate email that you want to receive. Our spam filters scan each message to check for words, phrases and technical details that are usually found in spam.
The spam filter gives each email a score, depending on how many spam-like features it finds. Any email that scores too highly will be filtered.
When you set the sensitivity of your spam filter, you are choosing the lowest spam score that an email can have before it is filtered. For example, if you set filter level to 5 and an email scores 6, it will be filtered. If an email scored 4, you would receive it as normal.
Note: On rare occassions, spam filtering can prevent legitimate email from reaching you. You should experiment with your spam filtering level and consider adding regular correspondents to your whitelist.
Choosing not to filter email from people you know
You can make sure that email from your colleagues and friends reaches you by adding them to your spam whitelist.
Email received from domain names, or individual email addresses, on your whitelist will not pass through our spam filters.
Blocking all email from a domain name or email address
You can also choose to automatically filter all email from some domain names or email addresses. Your spam blacklist can be useful if you receive problem email from certain people but should be used sparingly as it will delete any email from those domains and email addresses.
If there are certain email addresses or domain names from which you receive nothing but spam, you can automatically delete any email from them by adding them to your blacklist.
Step 1: Log into your Mailbox Control Panel and click the Spam Filtering tab.
Step 2: At the bottom of the page is the Treat all email received from these addresses as spam text-box.
To add an individual email address, enter it into the text-box and click the Add button.
To treat all email from a domain name as spam, enter an asterisk, followed immediately by the domain name - e.g. *domainname.co.uk - then click Add.
Step 3: Click the Save changes button to confirm your new blacklist.
Warning: All email from the addresses/domains on your blacklist will be deleted without warning.
If there are certain email addresses or domain names that you want to receive all email from, you can ensure the spam filter ignores them by adding them to your whitelist.
Step 1: Log into your Mailbox Control Panel and click the Spam Filtering tab.
Step 2: In the middle of the page is the Don't apply spam rules to email received from these addresses text-box.
To add an individual email address, enter it into the text-box and click the Add button.
To treat all email from a domain name as legitimate, enter an asterisk, followed immediately by the domain name - e.g. *domainname.co.uk - then click Add.
Step 3: Click the Save changes button to confirm your new whitelist.
Important: All email from the addresses/domains on your whitelist will reach your inbox.
Biz-hosting uses powerful, industry standard, virus scanning software. This is updated daily (or more often if necessary) with the signature files of the latest viruses. All mailboxes, except standard POP3 mailboxes are automatically scanned for viruses. Customers needing this option are advised to upgrade to Advanced mailboxes.
Description
Attachments with the following file types are all blocked automatically:
.vbs
.scr
.pif
.exe
.pl
If viruses are found in other types of attachments, the files are (if at all possible), cleaned and delivered. Where attachments cannot be cleaned they are deleted.
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